Our Services

VCG's integrated approach to promotional risk management means you have more time to focus on communicating and successfully implementing your campaign.

We help to ensure the smooth delivery of your promotion to consumers by project managing all of the essential support services on your behalf - at no extra cost.

We can be the single contact point for key services such as handling and fulfilment, data capture, data management, redemption management, stock management, and sourcing and supply of promotional merchandise and any other services as required.

Online & SMS

Our involvement in online promotions is growing at a phenomenal rate. We can take care of the secure delivery, management and administration of promotional microsites and, if required, provide a complete creative treatment for each site. All of these services are included within the VCG Fixed Fee.

Our SMS service is included in our Fixed Fee and covers all types of text activity – from textbacks to premium rate messaging. We manage the complete set-up and ongoing handling of text services. We can also supply short codes and data files of Unique Reference Numbers.

Banking

Our banking services include the provision of branded letter cheques. These are used, for example, to pay consumers who are entitled to a refund as part of a guarantee promotion, or who claim back the purchase price and postage costs in a 'Try Me Free' offer.

As part of our tailor-made approach to risk management, we usually recommend and manage a package of services and carefully-chosen service providers. Clients can either use the partners we recommend, or they can opt for their own suppliers.

Coupons

We handle the provision of secure barcodes for coupon promotions. We also have accounts with all the major coupon clearance houses, such as Valassis and RMI.

Data Capture

As part of our integrated risk management service, we automatically capture all consumer information from applications. This data is provided direct to the client and we do not retain or use it in any way ourselves. This is clearly stated in our contract with each client.

Handling

We provide a full handling and fulfilment service in association with leading handling houses in the UK, Ireland and across Europe. Because of our many years of experience, we know which handling specialists are best for particular types of promotions at the best rates.

New and faster technologies are making the handling process much more efficient, including the ability to track individual consumer applications. We take full advantage of the latest technology to help reduce costs and save you money.

Customer Service

Saving your time by taking care of Customer Service on your behalf is a key part of our Fixed Fee package.

And when we're dealing directly with consumers – whether it's by mail or a telephone hotline – we never forget that we're the interface between your brand and your customer.